SVCOA HelpLine

SVCOA HelpLine

Here to help – for questions big or small

Toll-Free HelpLine: 1-800-642-5119
Hours: Monday–Friday, 8:00 AM–4:00 PM

What is the SVCOA HelpLine?

The SVCOA HelpLine is a free, confidential phone service available to older adults, caregivers, and anyone with questions about aging services in our region. Whether you have a quick question or a critical need, our knowledgeable staff are here to listen and guide you.

We help you find the right programs, services, and supports—whether through SVCOA or another trusted provider.

How We Can Help

You can call the HelpLine to ask about:

• Meals on Wheels and local community meal sites

• Transportation for medical appointments or essential errands

• In-home care and support services

• Medicare, Medicaid, and insurance guidance

• Resources for family caregivers

• Senior housing and long-term care options

• Help paying for food, fuel, prescriptions, or phone bills

• Local service providers and agency referrals

If we can’t help directly, we’ll do our best to connect you to someone who can.

Who Answers the Phone?

SVCOA HelpLine staff are trained and certified Information & Referral Specialists. We:

• Listen with care and respect

• Ask thoughtful questions to understand your needs

• Provide accurate, up-to-date information

• Help connect you to the right resources

When to Call

Call the HelpLine if:

• You’re not sure where to start

• You need help for yourself or a loved one

• You want to learn about SVCOA programs

• You have concerns about food, housing, health, or transportation

No question is too small. We're here to help.

Ready to Talk?

Call the SVCOA HelpLine:
1-800-642-5119
We’re here Monday through Friday to assist you with care and compassion.

Some helpful informational resources often shared by the SVCOA HelpLine include: