SVCOA HelpLine

Assistance on all questions, big or small

HelpLine: 1-800-642-5119

SVCOA’s HelpLine is often the initial point of contact for those interested in SVCOA’s programs and services, and anyone who might have a general question, or an individual with a critical need. The HelpLine is a toll-free, confidential service that provides older Vermonters, caregivers and others with information, referrals and assistance toward accessing local, state or national resources and services. SVCOA HelpLine staff, who are certified by the Alliance of Information Systems (AIRS), are there to listen and gather information, swiftly assess a situation or request, and ultimately provide accurate information or connect a caller with the appropriate SVCOA or external resource.

Examples of the types of information and assistance provided by the SVCOA HelpLine include:

• Referrals to area agencies and services
• Resources for families caring for older family members
• Transportation to medical appointments and essential shopping
• Meals on Wheels and community meal site information
• Senior housing information
• Home care options
• Options for individuals who can no longer live alone
• Assistance with Medicare and other insurance issues
• Fuel, food, medical and financial assistance programs
• Pharmacy assistance
• Telephone credit assistance

Some helpful informational resources often shared by the SVCOA HelpLine include: